SATISFACTION SURVEY

PROFESSIONAL WEBSITE DESIGN AND DEVELOPMENT SINCE 1994

Video Production

Sample Satisfaction Survey

How are we doing

  Client Satisfaction Survey

Please answer the nine questions below to help us become better service providers.

1. Overall, how SATIFIED are you with Confluence Internet Services in general?

Extremely
Satisfied

Somewhat
Satisfied

Somewhat
Unsatisfied

Very
Dissatisfied

I Do Not
Remember

2. What aspect of the company could we enhance, to MOST improve your level of satisfaction?

3. What did you ENJOY most about doing business with us?

4. Please rate the IMPORTANCE of the following characteristics when working with us.

1
Extremely Important

2
Important

3
Somewhat Important

4
Insignificant

a. Return of phone calls & email

b. Communicating service you would like done (SEO, etc.)

c. Pricing of services

d. Quality of work

e. Services selection

f. Specials & promotions

g. Technology

h. Programming

5. Compared to your experiences with other companies, how would you rate us on each of the following?

1
Much Better

2
Better

3
Similar

4
Much Worse

a. Return of phone calls & email

b. Pricing of services

c. Time to perform services

d. Quality of work

e. Technology

f. Programming

6. After using our web site, rate your level of satisfaction with the following:

1
Extremely Satisfied

2
Satisfied

3
Unsatisfied

4
Very Unsatisfied

a. Convenience

b. Customer service

c. Site usefulness

d. Answering questions

e. Pages loading quickly

7. Would you recommend Confluence Internet services Inc. to others?

Absolutely

Most Likely

Unlikely

Absolutely not

8. While you were using the web site, did you experience any problems?

9. Do you have any specific ideas and /or comments you would like to share with us to improve our web site or service?

<<< BACK TO EXTRANET INDEX


CALL 541-672-2288 NOW OR EMAIL US FOR A FREE WEBSITE ANALYSIS

Receive a FREE web-site and SEO (Search Engine Optimization) analysis. This includes a review of hit reports (website statics), Meta tags and site navigation. Suggestions regarding internet marketing and strategic options are included as part of this report.

Confluence Internet Services Inc.
8301 N. Bank Road
Roseburg, OR 97470
phone & fax: (541) 672-2288
ron@confluence-is.net

Credit Cards       LeTip Umpqua Valley

© Copyright Confluence Internet Services Inc. All Rights Reserved